Account & Data Deletion

You can ask us to delete your ZD Rewards account and the personal information associated with it at any time. This page explains how to make the request, what gets deleted, and the limited information we are legally required to keep.

Overview

ZD Rewards is the rewards programme you access through the ZeroDepositapp. Deleting your account removes your ZD Rewards profile and rewards data as described below. It does not end your lease or any obligation you have to your landlord, and it does not delete records held separately by your landlord's or managing agent's property-management platform, which has its own privacy terms.

How to request deletion

To request deletion, email us:

• Send a request tohello@zdrewards.co.za from the email address on your account, or include the mobile number registered to your account, with the subject "Delete my account".

We are adding a "Delete account" option inside the app; once it is available, you will also be able to start the process from there.

Verifying it's you

To protect your account, we may need to verify your identity before we act on a deletion request — for example, by confirming control of the mobile number or email address registered to your account. We will only use the information you give us for this purpose to process your request.

What we delete

When we delete your account, we remove or anonymise:

• your ZD Rewards profile and contact details (name, mobile number, email, address);
• your sign-in credentials and account identifiers;
• your bank-account and debit-order mandate details held for payments (and we cancel any future mandate you have with us, subject to amounts still owed);
• your rewards profile — points balance, tier and badges;
• your device push-notification tokens and notification preferences; and
• the cached copy of your lease, property and account-balance information.

What we keep, and why

We are required or entitled to retain a limited set of information even after your account is deleted. We keep only what is necessary, protect it, and stop using it for any other purpose:

• Financial and transaction records — payments, settlements and mandate records must be kept for the period required by South African tax and financial-record-keeping law (generally at least five years).
• Rewards and redemption records — a record of points and rewards issued and redeemed is retained for fraud prevention, audit and to honour any reward already issued to you.
• Records we must keep to handle disputes or legal claims — for as long as needed for that purpose.
• Information held by third parties — records held by your property-management platform (owned by your landlord or agent) and by our payment partner are governed by their own retention rules; we will pass on a deletion request where we are able to.

Where the law allows, we anonymise retained data so it can no longer identify you.

Before you delete

• Settle first. If you have an active lease, an outstanding balance, or a live payment arrangement, we may not be able to delete your account until those are settled or your lease has ended.
• Redeem your rewards. Deletion is permanent — any unredeemed points and rewards will be forfeited and cannot be restored.
• Deleting the app is not the same as deleting your account.Removing the app from your phone does not delete your data; you must make a deletion request.

Timeline

We will acknowledge your request promptly and complete it as soon as reasonably practicable — and in any event within the period required by law — unless we need longer to verify your identity or to meet a legal obligation, in which case we will let you know. We will confirm once your account has been deleted.

Contact

For anything about deleting your account or your privacy rights, contact our Information Officer athello@zdrewards.co.za. See also our Privacy Policy.

Questions about this document? Emailhello@zdrewards.co.za orget in touch.